🚚 Shipping Policy

United States Only

Yolelux currently ships within the United States only.

📦 Processing Time

• Orders are processed within 1–3 business days (Monday–Friday).

• Orders are not processed or shipped on weekends or U.S. federal holidays.

• Once an order has been shipped, it cannot be modified or canceled.

🚛 Delivery Time

• Standard delivery time is 5–10 business days after processing.

• Delivery times are estimates and are not guaranteed.

• Delays may occur due to high order volume, carrier issues, weather conditions, or other unforeseen circumstances.

💵 Shipping Fees

• We charge a flat shipping rate of $5.99 on all orders.

• We do not offer free shipping.

• Shipping fees are non-refundable once the order has been shipped.

📍 Tracking Information

• Customers will receive a confirmation email with a tracking number once the order ships.

• Tracking updates may take 24–48 hours to appear in the carrier’s system.

---

📦 Lost, Stolen, or Delayed Packages

• Yolelux is not responsible for packages marked as Delivered by the carrier.

• If tracking shows “Delivered” but you have not received your package, please contact the shipping carrier directly.

• We are not responsible for lost or stolen packages after confirmed delivery.

• Customers are responsible for providing the correct shipping address. Orders shipped to incorrect addresses provided by the customer are not eligible for refund.

---

🔁 Refund & Return Policy

📅 Return Window

Customers may request a return within 7 days of delivery.

📦 Return Conditions

To be eligible for a return:

• The item must be unused

• In original condition

• In original packaging

• With proof of purchase

🚫 Non-Refundable Items

We do not accept returns for:

• Final sale items

• Used or damaged products (unless damaged upon arrival)

💵 Refund Process

• Once we receive and inspect the returned item, we will notify you of approval or rejection.

• Approved refunds are issued to the original payment method within 5–7 business days.

• Original shipping fees ($5.99) are non-refundable.

🔁 Return Shipping

• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping service, as we are not responsible for lost return packages.